Journal Paper

1. "Assessing the impact of readiness factors on e-government outcomes: An empirical investigation"
   Abbas Keramat, Iman Behmanesh, Hamid Noori
   Information Development, Vol. 34, No 1, 2016
2. "Knowledge Management Factors Affecting the Level of Commitment"
   Abbas Keramat, Abtin Boostani, Mohammad jamal Sadeghi
   World Academy of Science, Engineering and Technology, Vol. 9, No 8, 2016
3. "Developing a prediction model for customer churn from electronic banking services using data mining"
   Abbas Keramat, Hajr Ghanei, Seyed Mohammad Mir Mohammadi
   Investment Management and Financial Innovations, Vol. 2, No 10, pp.2-10, 2016
4. "CLUSTERING OF DAIRY PRODUCTS CONSUMERS BASED ON BRAND CONSIDERATION: A CASE STUDY OF IRAN"
   Abbas Keramat, Mehdi Keshavarz, Abolghasem Yousefi-babadi
   International Journal of Modern Management and Foresight, Vol. 3, No 1, pp.1-9, 2016
5. "The impact of information technology maturity on firm performance considering the moderating role of relational maturity: an empirical research"
   Abbas Keramat, مسعود افشاری مفرد , ایمان بهمنش , Reihaneh Gholami
   International Journal of Business Information Systems, Vol. 23, No 1, pp.23-43, 2016
6. "A framework for constructing customer relationship management strategy map based on multiple criteria decision-making approach"
   Fatemeh Shapouri, Abbas Keramat
   International Journal of Electronic Customer Relationship Management, Vol. 9, 2015
7. "A mathematical programming model for cellular manufacturing system controlled by kanban with rework consideration"
   Mojtaba Aghajani, Abbas Keramat, Reza Tavakkoli-moghaddam, Seyed Sajad Mirjavadi
   INTERNATIONAL JOURNAL OF ADVANCED MANUFACTURING TECHNOLOGY, Vol. -, 2015
8. "Multidimensional appraisal of customer relationship management: integrating balanced scorecard and multi criteria decision making approaches"
   Abbas Keramat, Fatemeh Shapouri
   Information Systems and E-Business Management, Vol. 10.1007/s10257-015-0281-8, 2015
9. "Investigating the effects of customer relationship management and supplier relationship management on new products development"
   Salman Nazari Shirkoohi, Abbas Keramat, Kamran Rezaei
   Tehnicki Vjesnik-Technical Gazette, Vol. 22, No 1, pp.191-200, 2015
10. "Addressing Churn Prediction Problem with Meta-Heuristic, Machine Learning, Neural Network and Data Mining Techniques: A Case Study of a Telecommunication Company"
    Abbas Keramat, Rouhollah Jafari-marandi
    international journal of future computer and communication, Vol. 4, No 5, pp.350-357, 2015
11. "Identifying and Analyzing Risks and Responses for Risk Management in Information Technology Outsourcing Projects Under Fuzzy Environment"
    هما صمدی, Abbas Keramat, Salman Naszari Shir-kouhi
    INTERNATIONAL JOURNAL OF INFORMATION TECHNOLOGY & DECISION MAKING, Vol. 13, No 6, pp.1283-1323, 2014
12. "Improved churn prediction in telecommunication industry using data mining techniques"
    Abbas Keramat, Rouhollah Jafari-marandi, M.. Aliannejadi, Iman Ahmadian, Mahdieh Mozaffari, Uldoz Abbasi
    APPLIED SOFT COMPUTING, Vol. 24, No 4, pp.994-1012, 2014
13. "WEBPAGE CLUSTERING – TAKING THE ZERO STEP: A CASE STUDY OF AN IRANIAN WEBSITE"
    Abbas Keramat, Ruhollah Jafari
    Journal of Web Engineering, Vol. 13, pp.333-360, 2014
14. "A QFD-ANP methodology for supplier selection under perspective of requirements in automotive industry"
    Abbas Keramat, Neda Ahmadizadeh, Salman Naszari Shir-kouhi, Ebrahim Sharifi Teshnizi, بهزاد اشجری
    International Journal of Productivity and Quality Management, Vol. 14, No 4, 2014
15. "Energy consumption in the residential sector: a study on critical factors"
    Ali Najmi, Hamed Shakouri Ganjavi, Abbas Keramat
    International Journal of Sustainable Energy, Vol. -, pp.1-19, 2014
16. "Design of integrated information system and supply chain for selection of new facility and suppliers by a unique hybrid meta-heuristic computer simulation algorithm"
    Mohammadali Azadeh, Abbas Keramat, Sajjad Karimi, م جیریایی, احمد پورحاجی کاظم
    INTERNATIONAL JOURNAL OF ADVANCED MANUFACTURING TECHNOLOGY, Vol. 71, pp.775-793, 2014
17. "COMPARISON OF USER SATISFACTION OF ECOMMERCE WEBSITES BY THE ANALYTIC NETWORK PROCESS"
    Yasaman Bijan, Abbas Keramat, مونا صالحی
    International Journal of the Analytic Hierarchy Process, Vol. 5, No 2, 2013
18. "Estimation and optimisation of right-censored data in survival analysis by neural network"
    Mohammadali Azadeh, Abbas Keramat, Mohammad Tooloei, حسن ملکی پروری, بهزاد پاشاپور
    International Journal of Business Information Systems, Vol. 14, No 3, pp.322-334, 2013
19. "Supplier selection and order allocation problem using a two-phase fuzzy multi-objective linear programming"
    Salman Naszari Shir-kouhi, Hamed Shakouri Ganjavi, Babak Javadi, Abbas Keramat
    APPLIED MATHEMATICAL MODELLING, Vol. 37, No 22, 2013
20. "How to Make Iranian Banks Customer Oriented with Use of Customer Relationship Management Concepts? Methodology and Comprehensive"
    Fatemeh Shakh Salim, Abbas Keramat
    SYSTEMIC PRACTICE AND ACTION RESEARCH, Vol. 27, No 4, 2013
21. "Improvement of customers satisfaction with new product design using an adaptive neuro-fuzzy inference systems approach"
    Salman Nazari Shirkoohi, Abbas Keramat, Kamran Rezaei
    NEURAL COMPUTING & APPLICATIONS, Vol. xxx, No 23, 2013
22. "Website success comparison in the context of e - recruitment : an analytic network process ( ANP ) approach"
    Abbas Keramat, Mona Salehi
    APPLIED SOFT COMPUTING, Vol. 13, No 20, pp.173-180, 2013
23. "Improved prediction of mental workload versus HSE and ergonomics factors by an adaptive intelligent algorithm"
    Mohammadali Azadeh, Abbas Roozbahani, Manouchehr Saber, Vali Pato, Abbas Keramat
    SAFETY SCIENCE, Vol. 58, No 58, pp.59-75, 2012
24. "A novel methodology for evaluating the risk of CRM projects in fuzzy environment"
    Abbas Keramat, Saman Nazari Shirkuhi , Haniye Meshki , Alireza Maleki , Masoud Afshari Mofrad
    NEURAL COMPUTING & APPLICATIONS, Vol. 21, No 8, 2012
25. "Relationship between marketing mix and sales performance In the context of the Iranian Steel private firms"
    Abbas Keramat, Amin Ardalan , Peyman Ghafari Ashtiani
    International Journal of Arts and Commerce , Vol. 1, No 6, pp.195-199, 2012
26. "Role of Subjective Norms and Perceived Behavioral Control of Tax Payers in Acceptance of E - Tax Payment System of E - Tax Payment System"
    Abbas Keramat, Hadi Javadi Sharif , Naser Azad , Rahman Soofifard
    International Journal of E-Adoption (IJEA), Vol. 4, No 3, pp.1-14, 2012
27. "A Household Internet Adoption Model Based on Integration of Technology Acceptance Model, Theory of Planned Behavior, and Uses and Gratifications Theory: An Empirical Study on Iranian Households"
    Shima Mohebbi , Vahid Khatibi , Abbas Keramat
    International Journal of E-Adoption (IJEA), Vol. 4, No 1, pp.51-69, 2012
28. "Determination of number of kanban in a cellular manufacturing system with considering rework process"
    Mojtaba Aghajani, Abbas Keramat, Babak Javadi
    INTERNATIONAL JOURNAL OF ADVANCED MANUFACTURING TECHNOLOGY, Vol. 63, pp.1177-1189, 2012
29. "Managing risk in information technology outsourcing : an approach for analysing and prioritising using fuzzy analytical network process"
    Abbas Keramat, Homa Samadi , Salman Nazari Shirkouhi
    International Journal of Business Information Systems, Vol. -, 2012
30. "An artificial neural network - based DSS to prioritise information technology and its complementary investments in industrial firms"
    Abbas Keramat, Navid Mojir , Masoud Afshari Mofrad , Iman Jahanandish , Ali Derakhshani
    International Journal of Business Information Systems, Vol. 9, No 2, pp.149-168, 2012
31. "Investigating the effects of information technology investment on bank performance : considering the role of environmental dynamism and strategy"
    Abbas Keramat, Mohammadali Azadeh, Marzie Mehran Gahr , Masoud Afshari Mofrad
    International Journal of Applied Decision Sciences, Vol. 5, No 1, pp.32-46, 2012
32. "An integrated AHP - RFM method to banking customer segmentation"
    Seyed Mahdi Rezaeinia , Abbas Keramat, Amir Albadvi
    International Journal of Electronic Customer Relationship Management, Vol. 6, No 2, pp.153-168, 2012
33. "An innovative model of business management in knowledge - based organisations: the case of the business incubators"
    Ehsan Soltanifar , Abbas Keramat, Raheleh Moshki
    International Journal of Business Innovation and Research, Vol. 6, No 5, pp.573-596, 2012
34. "A combinative model of behavioural and technical factors affecting ‘Mobile’ - payment services adoption: an empirical study"
    Abbas Keramat, Rose Taeb , Arad Mousavi Larijani , Navid Mojir
    SERVICE INDUSTRIES JOURNAL, Vol. 32, No 9, pp.1489-1504, 2012
35. "Customer Retention Programs of CRM and Customer Retention in E-Banking"
    Alireza Nili , Abbas Keramat
    International journal of e-entreprenuership and innovation, Vol. 3, No 1, pp.18-32, 2012
36. "Identifying and prioritising critical success factors for CRM implementation : a case study"
    Abbas Keramat, Homa Samadi , Salman Nazari Shirkouhi , Narges Askari
    International Journal of Electronic Customer Relationship Management, Vol. 6, pp.235-256, 2012
37. "Customer Churn Prediction Using Local Linear Model Tree for Iranian Telecommunication Companies"
    Mehdi Fasanghari Fasanghari , Abbas Keramat
    Civil Engineering Infrastructures Journal-CEIJ, Vol. 45, No 1, pp.25-37, 2011
38. "The role of readiness factors in E - learning outcomes : An empirical study"
    Abbas Keramat, Masoud Afshari Mofrad , Ali Kamrani
    Computers and Education, Vol. 57, No 3, pp.1919-1929, 2011
39. "Minimizing the supplying cost of leverage items : a mathematical approach"
    Jafar Razmi, Abbas Keramat
    International Journal of Engineering, Transactions A: Basics, Vol. 24, No 3, 2011
40. "Identification of customer churn determinants using censored log file data in the Iranian mobile telecommunications service industry"
    Abbas Keramat, Mohammadali Azadeh, Mehrdad Mohammadi , Hamideh Rostami
    International Journal of Electronic Customer Relationship Management, Vol. 5, No 2, pp.111-129, 2011
41. "Improving business processes with business process modelling notation and business process execution language : an action research approach"
    Abbas Keramat, Hamid Reza Golian , Masoud Afshari Mofrad
    International Journal of Business Information Systems, Vol. 7, No 4, 2011
42. "Churn analysis for an Iranian mobile operator"
    Abbas Keramat, Seyed M S Ardabili
    TELECOMMUNICATIONS POLICY, Vol. 35, No 4, 2011
43. "Citizen Relationship Management Critical Success Factors: an empirical study of Municipality of Tehran"
    Abbas Keramat, Mohammad Sadegh Saremi , Masoud Afshari Mofrad
    International Journal of Electronic Government Research, Vol. 4, No 4, pp.322-347, 2011
44. "A Success Framework to Investigate Critical Factors Associated with Implementation of Customer Relationship Management : A Fuzzy ANP Approach"
    Abbas Keramat, Mohamad Sadegh Sangari
    International Journal of Customer Relationship Marketing and Management, Vol. 2, No 2, 2011
45. "Assessing the impact of information technology on firm performance using canonical correlation analysis"
    Abbas Keramat, Iman Behmanesh
    International Journal of Business Information Systems, Vol. 6, No 4, pp.497-513, 2010
46. "A Framework for Investigating Mobile Web Success in the Context of E - commerce : an Analytic Network Process ( ANP ) Approac"
    Mona Salehi , Abbas Keramat, S Elli , Mona Saleh , Hamid Didehkhani
    Journal of Computing Science and Engineering, Vol. 4, No 1, pp.53-79, 2010
47. "A hierarchical structure to evaluate risk of customer relationship management ( CRM ) projects"
    Abbas Keramat, Salman Nazari Shirkouhi , Haniyeh Moshki , Iman Maleki Berneti
    International Journal of Electronic Customer Relationship Management, Vol. 4, No 2, pp.97-124, 2010
48. "The adoption of mobile payment : a descriptive study on Iranian customers"
    Abbas Keramat, Rose Taeb , Arad Mousavi Larijani
    International Journal of Electronic Customer Relationship Management, Vol. 4, No 3, pp.264-279, 2010
49. "A process - oriented perspective on customer relationship management and organizational performance : An empirical investigation"
    Abbas Keramat, Hamed Mehrabi , Navid Moji
    INDUSTRIAL MARKETING MANAGEMENT, Vol. 39, pp.1170-118, 2010
50. "Adoption of Electronic Payment Services by Iranian Customers"
    Abbas Keramat, Bahar Hadjiha , Rose Taeb , Navid Mojir
    International Journal of Customer Relationship Marketing and Management, Vol. 1, No 4, pp.80-97, 2010
51. "An integrated Delphi/VAHP/DEA framework for evaluation of information technology/information system IT/IS investments"
    Mohammadali Azadeh, Abbas Keramat, M Jafary Songhori
    INTERNATIONAL JOURNAL OF ADVANCED MANUFACTURING TECHNOLOGY, Vol. 45, pp.1233-1251, 2009
52. "An integrated multivariate approach for optimisation of IT/IS investment in conventional power plants"
    Mohammadali Azadeh, Abbas Keramat, Mohsen Jafari Songhori
    INTERNATIONAL JOURNAL OF ART & DESIGN EDUCATION, Vol. 5, No 1, pp.84-101, 2009
53. "Application of latent moderated structuring LMS to rank the effects of intervening variables on the IT and firm performance relationship"
    Abbas Keramat, Glenn S Dardick , Navid Mojir , Behdad Banan
    International Journal of Applied Decision Sciences, Vol. 2, No 2, pp.167-188, 2009
54. "Customer relationship management activities in e-banking : the case of Iranain banks"
    Abbas Keramat, Esmail Salehi Sangari , Mana Farshid , Javad Toufighi Zavareh
    International Journal of Electronic Customer Relationship Management, Vol. 3, No 3, pp.207-235, 2009
55. "A hybrid GA - ant colony approach for exploring the relationship between IT and firm performance"
    Mohammadali Azadeh, Abbas Keramat, Hadi Panahi
    International Journal of Business Information Systems, Vol. 4, No 5, pp.542-563, 2009
56. "Exploring the relationship between use of information technology in total quality management and SMEs performance using canonical correlation analysis : a survey on Swedish car part supplier sector"
    Abbas Keramat, Amir Albadvi
    Information Technology & Management, Vol. 8, No 4, pp.443-462, 2009
57. "The adoption of Customer Relationship Management CRM"
    Abbas Keramat, Farzad Toufighi Zavareh , A Ellioon , Haniye Moshki , Sima Sajjadiani
    International Journal of Electronic Customer Relationship Management, Vol. 1, No 4, pp.354-373, 2008
58. "Impact of Information Technology on Iran Distribution Company Performance in View of Organizational Infrastructures"
    Abbas Keramat, Parham Jafari Moghadam Fard , Navid Mojir
    Journal of Management Sciences, Vol. 3, No 12, pp.98-123, 2008
59. "Assessing the impact of information technology on firm performance considering the role of intervening variables : organizational infrastructures and business processes reengineering"
    Amir Albadvi , Abbas Keramat, Jafar Razmi
    INTERNATIONAL JOURNAL OF PRODUCTION RESEARCH, Vol. 45, No 12, pp.2697-2734, 2007
60. "Enhancing the availability and reliability of power plants through macroergonomics approach"
    Mohammadali Azadeh, Abbas Keramat, I Mohammadfam , Bijan Jamshidnedjad
    JOURNAL OF SCIENTIFIC & INDUSTRIAL RESEARCH, Vol. 65, No 11, pp.873-878, 2006
61. "A Proposal for a Framework of Research Approaches on Information Technology Impacts on Corporate Level Productivity"
    Abbas Keramat, Amir Albadvi
    Information Technology Journal, Vol. 5, pp.813-822, 2006
62. "Developing an offer engine"
    Abbas Keramat, Roshanak Khaleghi
    Advances in Industrial Engineering, Vol. 48, No 2, pp.258-280, 2015
63. "Framework"
    Abbas Keramat, هما صمدی , سلمان نظری شیر کوهی
    Journal of Business Intelligence Management Studies, Vol. 4, No 11, pp.111-134, 2012
64. "Recommender"
    شهاب مسیبیان , Abbas Keramat, وحید خطیبی
    International Journal of Industrial Engineering & Production Management, Vol. 23, No 1, pp.2-13, 2012
65. "رتبهبندی مکملهای IT در فرآیندهای توسعه یک محصول جدید با استفاده از مدلهای هوشمند"
    Abbas Keramat, Hasan Haleh, بهداد بنان , نوید مجیر , علی درخشانی
    University, Vol. 44, No 1, pp.75-88, 2010
66. "Analysis turning away customers, check the status of mobile operators of using data mining techniques"
    Abbas Keramat, سید محسن سیدین , Babak Sohrabi Yourtchi
    Journal of Management Sciences, Vol. 4, No 14, pp.63-92, 2010
67. "شناسایی و اولویت بندی فاکتورهای ریسک پیاده سازی پروژه مدیریت ارتباط با مشتری در ایران"
    Abbas Keramat, هانیه مشکی , سلمان نظری شیرکوهی
    IRANIAN JOURNAL OF TRADE STUDIES, Vol. 51, No 51, pp.199-240, 2009
68. "زیرساختهای سازمانی لازم برای به کارگیری موثر تکنولوژی اطلاعات در شرکتهای تولیدی"
    Abbas Keramat
    Mechanical Engineering Sharif, Vol. 22, No 34, pp.97-113, 2006

Conference Paper

1. "A Business Intelligence Architecture To Monitor And Analyze National Science And Technology Developments"
   Abbas Keramat, Vahid Khatibi
   ICTMS 16, 2016
2. "Addressing churn prediction problem with Meta-heuristic Machine learning, Neural Network and data mining techniques: a case study of a telecommunication company"
   Rouhollah Jafari-marandi, Abbas Keramat
   International Conference on Software Engineering, 2015
3. "QFD application in training service development by Kano fuzzy approach"
   Arash Apornak, Zahra Farzpour, Abbas Keramat
   11th IIEC, 2015
4. "Supplier selection"
   Meisam Nasrollahi, Abbas Keramat, M Ehdi Hakimi Asl, Alireza Hakimi Asl
   11th IIEC, 2015
5. "SOM as a means to extract visitors preference in a webpage clustering task"
   Abbas Keramat, Rouhollah Jafari-marandi
   IIEC2014, 2014
6. "Effects of IT on Firm performance"
   Abbas Keramat, Azadeh Naderi
   IIEC2014, 2014
7. "Evaluating of the CRM Readiness Assessment Criteria using a Fuzzy AHP Approach"
   وحیده نرجسی, Abbas Keramat, ف هالک, امیر پورساعی
   International Industrial Engineering Conference, 2013
8. "ENHANCEMENT OF IRANS ENERGY INDUSTRY BASED ON AN IT MATURITY"
   Abbas Keramat, فاصمه سلیمانی امیری
   11th International Conference on Sustainable Energy Technologies (Set-2012, 2012
9. "IT maturity Relational maturity and firm performance in Irans Electric Industry"
   Mohammadali Azadeh, مسعود افشاری, Abbas Keramat
   10th International Conference on Sustainable Energy Technologies, 2011
10. "Cultural Algorithm for Feature Selection"
    Abbas Keramat, سیدمهدی حسینی , محمد درزی, علی اصغر لیائی
    3rd International Conference on Data Mining and Intelligent Information Technology Applications (ICMiA 2011, 2011
11. "An Integrated Model of Technological and Behavioral Perspectives for Household Internet Adoption: An Empirical Study on Iranian Communities"
    وحید خطیبی, شیما محبی, Abbas Keramat
    Digital Enterprize and Information Systems DEIS 2011, 2011
12. "The Intervening Role of Infrastructures in E-Learning Performance"
    Abbas Keramat, مسعود افشاری مفرد
    Digital Enterprise and Information Systems DEIS 2011, 2011
13. "Investigating the Correlation between Customer Retention Programs of CRM and Customer Retention in E-Banking Context"
    علیرضا نیلی, Abbas Keramat
    Digital Enterprize and Information System DEIS 2011 CCIS 194 2011, 2011
14. "A structured methodology for Information Systems Outsourcing Decisions using Fuzzy MCDM"
    سینا میری نرگسی, Abbas Keramat, سلمان نظری شیر کوهی, ایوب انصاری نژاد
    International Conference on Industrial Engineering and Operations Management, 2011
15. "A Proposal Framework for investigating the impact of customer relationship management on customer retention in e-commerce"
    Abbas Keramat, علیرضا نیلی
    International Conference on Industrial Engineering and Operations Management, 2011
16. "A Proposal Framework for Evaluating Risks of Information Technology Outsourcing"
    Abbas Keramat, هما صمدی, سلمان نظری شیر کوهی
    International Conference on Industrial Engineering and Operations Management, 2011
17. "A Proposed Classification of Data Mining Techniques in Credit Scoring"
    Abbas Keramat, نیلوفر یوسفی
    International Conference on Industrial Engineering and Operations Management, 2011
18. "Operator assignment in CMS using Fuzzy AHP-TOPSIS and simulation approach"
    Mohammadali Azadeh, سلمان نظری, Abbas Keramat, لقمان حاتمی
    7th International Industrial Engineering Conference, 2010
19. "A Proposal Framework for Investigating Website Success: ANFIS Approach"
    مونا صالحی, حمید دیده خانی, Abbas Keramat
    2010 Seventh International Conference on Information Technology, 2010
20. "STATISTICAL ANALYSIS ON M-PAYMENT ADOPTION FACTORS BY IRANIAN USERS"
    Abbas Keramat, Mohammadali Azadeh
    First International Conference on Mathematics and Statistics, 2010
21. "AN INTELLIGENT METHOD TO PRIORITIZE INVESTMENT IN IT AND NPD RESOURCES"
    Abbas Keramat, Mohammadali Azadeh, بهداد بنان, نوید مجیر, ایمان بهمنش
    AUS-ICMS 10, 2010
22. "Rating Quality in 360 degree approach"
    Hasan Nahid, Abbas Keramat
    Management Tools and Techniques Intl. Conf., 2015
23. "KM impacts on value creation"
    Arash Apornak, Zahra Farzpour, Abbas Keramat, Reza Sadeghipour
    KM iran, 2014
24. "Performance evaluation of heathcare system using excelence model"
    Arash Apornak, Abbas Keramat
    ACCfin 2014, 2014
25. "Service Recovery"
    Helia Abedi, Abbas Keramat, Farnoosh Atroudy, Maryam Rudneshin
    MBM, 2014
26. "Determine Customer Loyalty using RFM"
    Mehdi Rezaeenia, Abbas Keramat
    Iran Data Mining Conference, 2012
27. "aa"
    محمد امین کریمی, Abbas Keramat
    aa, 2010